Cancellation and Refund Policy
At Vasanani E-Commerce, we aim to provide a straightforward and fair cancellation and refund process for our customers. Please read our policy carefully to understand your rights and obligations when cancelling an order or seeking a refund.
1. Cancellation Policy
1.1 Cancellation by Customer: You may cancel your order at any time before it has been processed for shipment. To cancel an order, please contact our customer support team as soon as possible with your order details.
1.2 Cancellation by Vasanani: We reserve the right to cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspicion of fraudulent activity. If we cancel your order, we will notify you promptly and provide a full refund.
2. Refund Policy
2.1 Eligibility for Refunds: Refunds will be issued under the following circumstances:
- Faulty or Damaged Products: If you receive a faulty or damaged product, please contact us immediately upon receipt. We will arrange for a replacement or issue a refund.
- Order Cancellation: If you cancel your order before it has been processed for shipment, we will issue a full refund.
- Return of Products: If you return a product according to our Return Policy (see section 4 of our Terms and Conditions), we will issue a refund after inspecting the returned product.
2.2 Method of Refund: Refunds will be processed using the original payment method used for the purchase. Please allow a reasonable amount of time for the refund to be processed and reflected in your account within 2 working days.
3. Non-Refundable Items
Certain items may not be eligible for a refund, including:
- Products that are personalized or customized.
- Products that have been used after delivery.
4. How to Request a Refund
To request a refund, please follow these steps:
- Contact our customer support team with your order details and reason for the refund request.
- If applicable, return the product according to our Return Policy.
5. Contact Us
If you have any questions about our Cancellation and Refund Policy, please contact us at:
Vasanani E-Commerce
[Address : Garden House Tilanga Gopiganj Bhadohi UP]
[Email Address [email protected]]
[Phone Number +917042537799 / 9119602103]
Conclusion
Our goal at Vasanani E-Commerce is to ensure your satisfaction with every purchase. If you have any concerns about your order or need assistance, please don’t hesitate to reach out to our customer support team. We appreciate your understanding and cooperation in adhering to our Cancellation and Refund Policy.